We are very grateful for the trust our customers have shown us over the years, but we have decided to close Dustin Home in order to focus entirely on business customers.

If you placed an order before the closure, it will be handled as usual. Please note that we cannot keep orders open for more than 6 months.

If your order cannot be delivered within that time, it will be cancelled and you will of course receive a full refund.

The best support is provided by contacting the manufacturer directly.

Your warranty remains valid for the full warranty period. If you experience issues with a product, you are very welcome to contact our support at [email protected] or by phone at 088-011 82 00, and we will help you further.

We are unable to change delivery or billing addresses or add products to an existing order.

If the delivery has not yet started, we can help remove items or cancel the entire order. Please contact us by email at [email protected] and include your order number, and we will assist you further.

If you have received a product that was damaged during transport, we kindly ask you to report this to us as soon as possible.

To assist you further with your report, we need the following information from you:

• Order number

Clear photos of the damage. Please include at least the following photos:

• The packaging: photos of both the inside and outside, and for the outside, preferably from all sides.
• The damaged product: both close-up photos of the damage and a photo of the entire item.
• The shipping label, especially when multiple packages were sent within the same shipment.

This also applies if the packaging does not appear damaged on the outside. In that case, we kindly request a photo showing that the packaging is undamaged.

You can send all information to [email protected].